Last Updated: July 2026
1. Introduction
Acacia Elites Tours and Travel Ltd (“the Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Constitution of Kenya, the Data Protection Act, 2019, its Regulations and other applicable laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, make an enquiry, book travel services or otherwise interact with us.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on the services requested, we may collect the following categories of personal information:
Identity Information
- Full name
- Nationality
- Date of birth (where required)
- Passport or National ID details
- Visa information where applicable
Contact Information
- Email address
- Telephone number
- Postal or physical address
- Emergency contact details
Booking Information
- Travel dates
- Destinations
- Accommodation preferences
- Group information
- Flight details
- Travel itineraries
- Special requests
Health Information
Where voluntarily provided or necessary for travel arrangements, we may collect information relating to:
- Medical conditions
- Allergies
- Mobility requirements
- Dietary requirements
Such information is collected only where reasonably necessary to facilitate your travel arrangements or protect your health and safety.
Financial Information
- Payment confirmations
- Transaction references
- Billing information
Payments made by debit or credit card are processed through secure third-party payment providers. We do not store complete card details on our systems.
Communications
Information contained in emails, telephone calls, website enquiries, WhatsApp messages, online forms, surveys or customer feedback.
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookie information
3. How We Use Your Information
We process personal information for purposes including:
- responding to enquiries;
- preparing quotations;
- confirming bookings;
- arranging transport, accommodation, safaris, flights and other travel services;
- processing payments;
- communicating travel updates;
- obtaining permits and reservations;
- complying with legal and regulatory obligations;
- preventing fraud;
- maintaining customer records;
- improving our services and website;
- responding to complaints;
- marketing our services where you have consented or where permitted by law.
4. Legal Basis for Processing
We process personal information on one or more of the following lawful grounds:
- performance of a contract with you;
- compliance with legal obligations;
- protection of your vital interests;
- our legitimate business interests, provided these do not override your rights;
- your consent, where required.
Where we collect health or other sensitive personal information, we process such information only where necessary for providing the requested travel services, protecting your safety, complying with legal obligations or with your explicit consent where required.
5. Sharing Your Personal Information
We may disclose personal information only where reasonably necessary to provide the requested Services.
Recipients may include:
- airlines;
- hotels, lodges and accommodation providers;
- transport providers;
- tour guides;
- activity operators;
- park and wildlife authorities;
- immigration authorities;
- embassies and visa processing agencies;
- payment service providers;
- insurers (where applicable);
- professional advisers;
- regulatory or law enforcement authorities where required by law.
We do not sell or rent your personal information to third parties for marketing purposes.
6. International Transfers
Because travel services frequently involve international destinations, your personal information may be transferred outside Kenya to airlines, hotels, destination management companies, government authorities or other Suppliers located in other jurisdictions.
Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and appropriate safeguards.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, or enforce our agreements.
Financial and accounting records may be retained for up to seven (7) years or such longer period as may be required by applicable law.
Information that is no longer required will be securely deleted or anonymized where reasonably practicable.
8. Data Security
We maintain reasonable technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Despite these measures, no electronic transmission or internet-based storage system can be guaranteed to be completely secure. Clients therefore acknowledge that transmission of information via the internet is undertaken at their own risk.
In the event of a personal data breach, the Company shall take appropriate steps in accordance with applicable law, including notifying affected individuals and the Office of the Data Protection Commissioner where legally required.
9. Your Rights
Subject to applicable law, you have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of personal information where legally permissible;
- object to certain forms of processing;
- withdraw consent where processing is based on consent;
- request restriction of processing in appropriate circumstances;
- lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
Requests may be submitted to:
Email: info@acaciaelitestoursandtravel.com
The Company will endeavor to respond within the period prescribed by applicable law.
10. Cookies
Our website may use cookies and similar technologies to:
- remember your preferences;
- improve website functionality;
- analyze website performance;
- enhance user experience;
- measure website traffic.
Most internet browsers allow users to disable or manage cookies through browser settings. Disabling cookies may affect certain website functionality.
11. Children’s Privacy
Our services are intended primarily for adults.
Where travel arrangements involve children, personal information relating to minors will only be collected where reasonably necessary for the booking and where appropriate, with the consent of a parent or legal guardian.
The Company does not knowingly collect personal information directly from children for independent marketing purposes.
12. Third-Party Websites
Our website may contain links to websites operated by third parties, including airlines, hotels, payment gateways, tourism authorities, and travel partners.
The Company is not responsible for the privacy practices, security or content of those external websites. Clients are encouraged to review the privacy policies of those websites before providing personal information.
13. Changes to this Privacy Policy
The Company reserves the right to amend this Privacy Policy from time to time.
Any revised version shall become effective upon publication on our website unless otherwise stated.
14. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact:
Acacia Elites Tours and Travel Ltd
Email: info@acaciaelitestoursandtravel.com
Telephone: +254 734 484 900
Location: Nairobi, Kenya